Free shipping after 99€ orders

Damaged / incomplete / wrong order

Have you received a parcel with a wrong order?

Contact us within 48 hours of receipt, and send us the following information :

  1. Name
  2. Order number
  3. Photos of all the wrong products you received

Have you received a defective product?

Contact us as soon as possible with the following information :

  1. Name
  2. Order number
  3. Photo of defect

Have you received an incomplete order?

Contact us as soon as possible with the following information :

  1. Name
  2. Order number
  3. Photos of the package and products received, highlighting possible damage

If you have received our products as a gift, please have the purchaser contact us.

Sign up for our newsletter
Receive our exclusive promotions
Apri la chat
1
Hai bisogno di aiuto ?
Ciao, come possiamo aiutarti ?